At YGB Studio, we prioritize the security and privacy of our customers and content creators. To ensure the integrity of our services and the safety of all parties involved, we have a carefully managed order fulfillment process. Please review the following important details regarding delivery of your products:
1. Order Screening and Verification
All orders placed on our website undergo a thorough screening process. This is to verify the authenticity and accuracy of the information provided, ensuring that both our customers and content creators are protected. As part of our security measures, no digital assets will be accessible for download immediately after purchase.
2. Order Fulfillment
Once an order has been verified and confirmed, we begin the fulfillment process. For digital products, we will generate a unique access link to your purchased content. This link will be sent to the email address you provided during checkout. Please ensure that your email address is correct to avoid any delays in receiving your order.
3. Download Links
Digital products are delivered via secure, time-limited links. These links will be sent to you after your order has been verified and processed. The links will be valid for a limited time and are for personal use only. This measure is implemented to protect the intellectual property of our sellers, artists, and creators, as well as to combat piracy or unauthorized redistribution.
4. Security Measures
We use a private cloud server configuration and SSL encryption to ensure the security of all transactions and digital content. Our cloud server setup is designed to safeguard both the customers’ and creators’ data, ensuring that all sensitive information remains protected throughout the process. Additionally, we periodically evaluate our security measures through security and vulnerability scanning by Qualys SSL Labs and NextCloud to maintain the highest possible protection standards for our customers and creators.
5. Order Processing Times
While we strive to process all orders as quickly as possible, please note that the screening and verification process may take some time. You will receive an email notification once your order has been verified and your download link is ready. If you have any questions or concerns about your order status, feel free to contact us at store@ygbstudio.net.
6. Refund and Return Policy for Digital Products
Please be aware that once a digital product is downloaded or the access link has been generated and sent, the product is no longer eligible for a refund. We strongly encourage you to review your order details carefully before completing your purchase.
7. General Information
We aim to provide a smooth and secure shopping experience for all our customers. Should you experience any issues or have questions regarding the delivery of your digital products, please do not hesitate to reach out to us.